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By law, the customer is entitled to a warranty period of 24 months and a purchase in our e-shop is no exception. The warranty period always runs from the receipt of the goods. The warranty period does not include the period of time during which the goods are claimed. If the goods are exchanged for new goods or a part that is covered by the warranty is replaced, the warranty period starts anew from the receipt of the new goods (or from the receipt of the goods with the new part). The above cannot be applied to gifts with the goods.

Link to Terms and Conditions

Complaints of goods

Our team always tries to make sure that no damaged products are sent. If you obtained damaged product anyway or a product you did not order, please contact us immediately and we will try to send a new or right product in the shortest possible time. Never send the goods back without prior arrangement. Valid returns are being processed for free. In the case of invalid returns we charge shipping and handling fee (300CZK). The damage caused by shipping is not included in warranty. Complaints about damages caused by shipping need to be addressed to the transportation company.

In the event that after receipt the goods delivered by us are not in conformity with the purchase contract, you can claim the goods in accordance with the applicable claim rules and the goods will be put into a condition corresponding to the purchase contract or replaced free of charge and without undue delay. Contradictions to the contract of sale, including defects in consumer goods, can be claimed for the entire warranty period, i.e. 24 months from receipt of the goods.

Return of the items

You have 14 calendar days to return an item from the date you received it. Your money will be returned in the agreed way. The return items must not be used or damaged. Item has to be returned in the original packaging. Warranty certificate has to be provided with the returned product. You obtained warranty certificate together with a new product.

Exchange of goods

The buyer has the right to exchange the goods within 14 days of receipt. To exchange, you must contact our complaints department by phone or email to arrange the details of the exchange. Then pack the goods you want to exchange, enclose the tax receipt and send them at your expense to the address of our premises. Once we receive the goods, we will carry out an inspection. If everything is in order, we will send you an email to request payment of the postage or the additional charge for the new goods exchanged. Once the required amount has been paid, we will send the goods to your address.

Please note: If this is not a claim but a replacement, the customer is responsible for the shipping costs.

Contact to the complaints department

Lukáš Hejníček
phone: +420 606 139 558


Za Otýlií 10
370 01 České Budějovice